The rework of component parts was undertaken at the Viable workshop unit. All defective components had excess material fettled away, were re-sprayed and re-packaged then returned to site clearly labelled as “Inspected and reworked stock”.

Downtime was kept to a minimum due to the fast response and product knowledge of Viable. The key elements to a quality issue!

The supplier was updated daily with dates and numbers of offending parts and agreed costings. All information was directly fed back to Turkey where a containment plan was put in place.

The exercise continued until clearly labelled stock arrived at the UK base with an agreed amount pre-checked and once cleared the operation wound down with full agreement from all parties involved.

“We have worked with Viable for 10 years and I have been working with them personally in the past 3 years. They have helped us greatly in maintaining our good relationship with one of our major customers (JCB) by providing their services (be it sorting, reworking or on-site inspection) with 24/7 availability.

We are an iron casting supplier and most of our portfolio consists of raw castings which means there is always a risk of defects revealing themselves after machining operation, therefore it is crucial to have a team in the region that can react immediately to any potential issues. This way, Viable acts as a firewall and saves us valuable time and keeps the supply going, while we can focus on our containment and corrective actions.

I would recommend Viable to any company that is looking for reliable, first class support for their business.”

Can Koydemir – Doktas Trading UK Ltd